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Novartis — Supply Chain Platform
About Project
Note: The project is under NDA, so unfortunately I can't share more details.
SpotOn, a platform in Novartis manufacturing operations, providing multiple digital solutions to help maximize economy of scale, reduce throughput times, and optimize inventories.
- Top 5 global pharma, revenue ~$50B
- Markets in 155 countries
- Enterprise UX for Novartis Business Services, streamlined processes in clinical trials & operations
(Sep 2024 - Now)
Problem
SpotOn is a platform that combines 17 operational tools used in pharmaceutical manufacturing at Novartis. Each product had its own users, goals, and technical setup — but shared the same platform ecosystem.
The key challenge was to deliver a coherent, scalable user experience across the entire platform.
Goal
- Create a unified UX and scalable design system that:
- Ensures consistency across diverse internal products
- Reduces friction for end users moving between tools
- Speeds up product development by reusing validated components
- Supports onboarding for both new users and new teams
Domain: Pharmaceuticals
Team: 5+ different product teams
Role: Product Designer
What I did
I worked on a large enterprise ecosystem consisting of 17 interconnected products, supporting operational and analytical workflows across multiple business domains. The main challenge was fragmentation: inconsistent UX patterns, duplicated solutions, and growing complexity across teams and products.
My role focused on bringing clarity, consistency, and scalability to the system while working closely with multiple product and engineering teams.
Discovery & Foundation
- Audited all active products to identify UX inconsistencies and overlaps
- Ran discovery sessions with users and stakeholders across 5+ product teams
- Defined shared design principles to support flexibility without breaking consistency
Design execution
- Built and maintained a shared UI kit in Figma (and helped with Shared Library for FE)
- Standardized key flows (e.g. search, filters, approvals) using modular templates
- Collaborated with engineers to integrate components via Storybook
- Created documentation to support both designers and non-designers across teams
Validation
- Collected structured user feedback via surveys and testing sessions
- Iterated on designs based on real usage across different business contexts
- Ran demos and design reviews to align with evolving product needs
achievements
- User Satisfaction (USS): (nda) positive
- Customer Satisfaction (CSAT): (nda) positive
Design Contributions:
- New projects — led discovery sessions with stakeholders and users to explore goals, processes, user needs and used insights from these sessions to shape data-driven design solutions
- Created logos and brand materials to support their launch and recognition
One of the initiatives within this ecosystem was recognized with an internal Operations Award — Culture in Action.
results
- Scalable UI across products: Created a shared component library and UI Kit in Figma. Integrated with Storybook and introduced Dev Mode + productivity plugins to streamline handoff and reduce inconsistencies across teams.
- Scalable UX approach: Set up recurring client sessions, feedback surveys, and demos to ensure designs met real user needs across multiple products.
- Collaboration drives success: Improved designer–dev communication through regular syncs, design reviews, and clear handoff docs. This led to faster iteration cycles, fewer misunderstandings, and higher delivery quality.
- Higher delivery quality: Fewer inconsistencies, faster iterations, and more predictable outcomes across teams.
Home
About me
Contacts
Novartis — Supply Chain Platform
About Project
Note: The project is under NDA, so unfortunately I can't share more details.
SpotOn, a platform in Novartis manufacturing operations, providing multiple digital solutions to help maximize economy of scale, reduce throughput times, and optimize inventories.
- Top 5 global pharma, revenue ~$50B
- Markets in 155 countries
- Enterprise UX for Novartis Business Services, streamlined processes in clinical trials & operations
(Sep 2024 - Now)
Problem
SpotOn is a platform that combines 17 operational tools used in pharmaceutical manufacturing at Novartis. Each product had its own users, goals, and technical setup — but shared the same platform ecosystem.
The key challenge was to deliver a coherent, scalable user experience across the entire platform.
Goal
- Create a unified UX and scalable design system that:
- Ensures consistency across diverse internal products
- Reduces friction for end users moving between tools
- Speeds up product development by reusing validated components
- Supports onboarding for both new users and new teams
Domain: Pharmaceuticals
Team: 5+ different product teams
Role: Product Designer
What I did
I worked on a large enterprise ecosystem consisting of 17 interconnected products, supporting operational and analytical workflows across multiple business domains. The main challenge was fragmentation: inconsistent UX patterns, duplicated solutions, and growing complexity across teams and products.
My role focused on bringing clarity, consistency, and scalability to the system while working closely with multiple product and engineering teams.
Discovery & Foundation
- Audited all active products to identify UX inconsistencies and overlaps
- Ran discovery sessions with users and stakeholders across 5+ product teams
- Defined shared design principles to support flexibility without breaking consistency
Design execution
- Built and maintained a shared UI kit in Figma (and helped with Shared Library for FE)
- Standardized key flows (e.g. search, filters, approvals) using modular templates
- Collaborated with engineers to integrate components via Storybook
- Created documentation to support both designers and non-designers across teams
Validation
- Collected structured user feedback via surveys and testing sessions
- Iterated on designs based on real usage across different business contexts
- Ran demos and design reviews to align with evolving product needs
achievements
- User Satisfaction (USS): (nda) positive
- Customer Satisfaction (CSAT): (nda) positive
Design Contributions:
- New projects — led discovery sessions with stakeholders and users to explore goals, processes, user needs and used insights from these sessions to shape data-driven design solutions
- Created logos and brand materials to support their launch and recognition
One of the initiatives within this ecosystem was recognized with an internal Operations Award — Culture in Action.
results
- Scalable UI across products: Created a shared component library and UI Kit in Figma. Integrated with Storybook and introduced Dev Mode + productivity plugins to streamline handoff and reduce inconsistencies across teams.
- Scalable UX approach: Set up recurring client sessions, feedback surveys, and demos to ensure designs met real user needs across multiple products.
- Collaboration drives success: Improved designer–dev communication through regular syncs, design reviews, and clear handoff docs. This led to faster iteration cycles, fewer misunderstandings, and higher delivery quality.
- Higher delivery quality: Fewer inconsistencies, faster iterations, and more predictable outcomes across teams.
Home
About me
Contacts
Novartis — Supply Chain Platform
About Project
Note: The project is under NDA, so unfortunately I can't share more details.
SpotOn, a platform in Novartis manufacturing operations, providing multiple digital solutions to help maximize economy of scale, reduce throughput times, and optimize inventories.
- Top 5 global pharma, revenue ~$50B
- Markets in 155 countries
- Enterprise UX for Novartis Business Services, streamlined processes in clinical trials & operations
(Sep 2024 - Now)
More details about Novartis
Problem
SpotOn is a platform that combines 17 operational tools used in pharmaceutical manufacturing at Novartis. Each product had its own users, goals, and technical setup — but shared the same platform ecosystem.
The key challenge was to deliver a coherent, scalable user experience across the entire platform.
Goal
Create a unified UX and scalable design system that:
- Ensures consistency across diverse internal products
- Reduces friction for end users moving between tools
- Speeds up product development by reusing validated components
- Supports onboarding for both new users and new teams
Domain: Pharmaceuticals
Team: 5+ different product teams
Role: Product Designer
What I did
I worked on a large enterprise ecosystem consisting of 17 interconnected products, supporting operational and analytical workflows across multiple business domains. The main challenge was fragmentation: inconsistent UX patterns, duplicated solutions, and growing complexity across teams and products.
My role focused on bringing clarity, consistency, and scalability to the system while working closely with multiple product and engineering teams.
Discovery & Foundation
- Audited all active products to identify UX inconsistencies and overlaps
- Ran discovery sessions with users and stakeholders across 5+ product teams
- Defined shared design principles to support flexibility without breaking consistency
Design execution
- Built and maintained a shared UI kit in Figma (and helped with Shared Library for FE)
- Standardized key flows (e.g. search, filters, approvals) using modular templates
- Collaborated with engineers to integrate components via Storybook
- Created documentation to support both designers and non-designers across teams
Validation
- Collected structured user feedback via surveys and testing sessions
- Iterated on designs based on real usage across different business contexts
- Ran demos and design reviews to align with evolving product needs
achievements
- User Satisfaction (USS): (nda) positive
- Customer Satisfaction (CSAT): (nda) positive
Design Contributions:
- New projects — led discovery sessions with stakeholders and users to explore goals, processes, user needs and used insights from these sessions to shape data-driven design solutions
- Created logos and brand materials to support their launch and recognition
One of the initiatives within this ecosystem was recognized with an internal Operations Award — Culture in Action.
results
- Scalable UI across products: Created a shared component library and UI Kit in Figma. Integrated with Storybook and introduced Dev Mode + productivity plugins to streamline handoff and reduce inconsistencies across teams.
- Scalable UX approach: Set up recurring client sessions, feedback surveys, and demos to ensure designs met real user needs across multiple products.
- Collaboration drives success: Improved designer–dev communication through regular syncs, design reviews, and clear handoff docs. This led to faster iteration cycles, fewer misunderstandings, and higher delivery quality.
- Higher delivery quality: Fewer inconsistencies, faster iterations, and more predictable outcomes across teams.